November 29, 2021

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CFL not paid, power outage at station

Why did the Audun-le-Tiche and Volmerange-les-Mines stations go without electricity for more than a week? In response to a question from ADR in Parliament, Mobility Minister Franசois Bash gave details of a recent chapter that went relatively unnoticed. A misunderstanding that can enter the history of those who missed the Luxembourg / France relationship …

First, it should be noted that the Wolmerhang-Les-Mines and Adun-Le-Dich stations are managed by Luxembourg, so the CFL manages border-related facilities issues. It assumes that CFLs pay electricity bills to EDF, the company responsible for the production and distribution of electricity on French soil.

The problem is that the contract was changed on January 1, 2021 following a legal change and the invoices were sent to the wrong address. In good faith, Minister François Bausch explains that “change must be made automatically.” Clearly, the CFL has not been told to take action to pay the bill.

Call from French CFL staff

In line with its policy for bad payers, EDF has decided to reduce electricity to its Luxembourg customer! The rest is surprising. To resolve the issue, CFL sought to contact the French company. This is where the situation becomes a little more complicated: “It is not possible to contact the EDF from Luxembourg,” Minister Dai Greng argues. Fault of answering machine. What’s more, CFL’s customer number has not changed.

To solve the problem, a French employee of the CFL had to observe telephone procedures … on the other side of the border. “Everything was resolved quickly,” the minister concludes. What about the unfortunate consequences for users? The lighting did not work for a while, or the vending machines did not work, but Franுவாois Bosch assures that “no incidents or complaints were mentioned” on the station platforms.

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(Th / Essential)



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