Many of us have made a lot of Zoom calls during the pandemic, but you might not know that Zoom also has its own Slack- and Microsoft Teams-esque product called Zoom Chat. Monday, Zoom announce A small change to the product name – now called Zoom Team Chat – along with a few other useful updates coming to the collaboration software.
Let’s start with the name change. Zoom adds the “team” because customers were confused about the difference between chat you can use in Zoom meetings with separate group communications. Scharvari Nirurkar, Chief Product Officer of Zoom Team Chat, said in an interview with the edge.
The idea of Zoom Team Chat is that it can be a unique collaboration center where you can work with colleagues in real time on calls or asynchronously over text chat. If you’re like me, you might already be doing this mix of video, audio, and text to talk to your co-workers but across different parts of the software. (here in the edgeWe usually chat over Slack but make video calls over Zoom.)
If your workplace uses Zoom for video calls, you can theoretically make a lot of workplace communications in one place using Zoom Team Chat without having to move from one app to another. “Our customers tell us that [they] You don’t want the friction of jumping into so many different products to collaborate with the same group of people,” Nerokar said.
To really improve the experience of using Zoom Team Chat, Zoom has some new features that it aims to release by the end of the month. One update is that you’ll be able to share the chat in the meeting directly in Zoom Team Chat, making it easier to see any important notes (or smart comments) after the meeting ends. You’ll also be able to schedule a Zoom meeting directly from the Zoom Team Chat channel, which can come in handy if you’re having a text conversation that might make for a call.
However, Zoom faces fierce competition from the likes of Slack, Microsoft, and Google, all of which are rapidly building their own workplace communications products to help organizations adapt to mixed work environments. While the Zoom Team Chat updates on the way look beneficial, the company could face an uphill battle to convince workplaces to switch to Zoom Team Chat from platforms they may already be familiar with.
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